Sepak888 Privacy Policy – Member Personal Data Protection

01Introduction

Welcome to the sepak888 Privacy Policy. This document is designed to give you a clear and transparent overview of how we handle your personal information when you use our online sports betting and casino platform.

Sepak888 takes our responsibilities as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We believe your trust is our most valuable asset, and we are committed to protecting your privacy at every stage of platform use.

This policy applies to all users who access the sepak888.onl website, the Sepak888 mobile app, and any related services we operate. By registering or continuing to use our platform, you agree to the data collection and usage practices described in this document.

02Personal Data We Collect

Sepak888 collects several categories of information from you, depending on how you interact with our platform. Below is a summary of the types of data collected:

We also collect data automatically through cookies and similar tracking technologies as you browse our platform. This information helps us understand how users interact with the platform and allows us to continuously improve the user experience.

03How We Use Your Data

Sepak888 uses collected personal data for legitimate and transparent purposes. We do not use your data for anything other than what is stated here:

• Account Management: Creating and maintaining your account, processing registration, and verifying your identity through the established KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
• Legal Compliance: Meeting reporting and compliance requirements under applicable Malaysian law.
• Service Improvement: Analysing usage patterns to improve the platform interface, technical performance, and overall user experience.
• Customer Support: Handling enquiries, complaints, and requests submitted to our support team.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only to members who have consented to receive them.
• Responsible Gaming: Monitoring betting patterns to identify members who may need support related to responsible gaming.

The legal basis for our data processing is: contract fulfilment (for account operations and transactions), legal obligation (for KYC and compliance), legitimate interest (for security and fraud prevention), and your consent (for marketing communications).

04Data Sharing with Third Parties

Sepak888 understands that you trust us with sensitive personal information. We do not share your data arbitrarily. Data sharing only occurs in the following situations:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with payment gateways and banking institutions we partner with. All payment partners are held to strict security standards.
• Technology Providers: We use cloud services and technical infrastructure from trusted third-party providers to operate the platform. All such providers are bound by data protection agreements.
• Regulatory Body: Information may be disclosed to relevant authorities, courts, or regulatory bodies when required by law or court order.
• Fraud Prevention: In cases of suspected fraud or financial crime, relevant information may be shared with the appropriate investigating authorities.

All third parties that receive data from sepak888 are required to uphold data protection standards equal to or higher than our own. We conduct regular reviews of our partners' privacy practices to ensure ongoing compliance.

05Data Security

Protecting your personal data is a responsibility we take seriously. sepak888 implements multiple layers of technical and organisational security measures to safeguard your information from unauthorised access, disclosure, modification, or loss.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Data-at-rest encryption for all sensitive information stored in our databases
• 24/7 security monitoring system with automated threat detection
• Two-Factor Authentication (2FA) is available for all member accounts
• Regular penetration testing by independent security experts
• Segmented network architecture to isolate sensitive data

Organisational Security Measures:

• Access to members' personal data is restricted to staff who require it for their duties
• All staff who handle personal data undergo comprehensive data protection training
• Clear, tested incident response procedures to address any data breaches
• Regular internal audits to ensure compliance with this privacy policy

06Cookies & Tracking Technologies

Sepak888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remembering your preferences such as language, display settings, and other personal choices.
• Analytics Cookies: Helping us understand platform traffic and usage patterns for continuous improvement purposes.

You can manage cookie settings through your internet browser settings. However, disabling certain cookies may affect platform functionality and your user experience. Continued use of the Sepak888 platform after the cookie notification is considered your consent to the stated use of cookies.

07Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Sepak888:

To exercise any of these rights, contact the sepak888 support team via live chat or email. We will verify your identity before processing any data-related request to ensure the security of your account.

08Data Retention Period

Sepak888 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account is active and for a reasonable period thereafter.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• KYC Data: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support Communication Records: Retained for 3 years for reference and service quality improvement purposes.
• Cookie & Analytics Data: Retained for a maximum of 2 years depending on cookie type.

Once the retention period expires, data will be securely deleted or anonymised in accordance with sepak888's established data disposal procedures.

09Changes to This Privacy Policy

Sepak888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements.

When there are significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to members via their registered email or in-platform notifications
• In cases of major changes involving how we use your data, we may request your consent again

We encourage you to review this page regularly to ensure you are always informed about how we protect your information. Continued use of the Sepak888 platform following any changes to this policy is considered your acceptance of the updated terms.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the sepak888 platform — the fastest way to get a response
• Email: [email protected] — response within 2 business days
• General Support: [email protected] — for general enquiries related to your account and privacy

For formal complaints regarding personal data protection that cannot be resolved through our support channels, you may submit a complaint to the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under PDPA 2010.